batjee Terms and Conditions

01. General Provisions

These terms and conditions ("Terms") form a legal agreement between the batjee platform and its users. By using batjee's website, mobile application or any of its services, you are considered to have fully agreed to these Terms.

batjee reserves the right to change or amend these Terms at any time. Any changes will be published on the platform and the date of the change will be clearly noted. If you continue to use the service after a change, you are considered to have accepted the revised Terms.

These Terms are written in English. In the event of any linguistic interpretation, the English text shall be considered final.

1.1 Definitions

The meanings of specific terms used in these Terms are given below:

• "Platform" means batjee's website, app and all related services.
• "User" means any person who has registered on the platform or is using the service.
• "Account" means a user's personal registered profile.
• "Bonus" means any promotional benefit granted by batjee.
• "Deposit" means the process of adding funds to an account.
• "Withdrawal" means the process of taking funds out of an account.

02. Account Registration and Eligibility

To open an account and use services on batjee, a user must meet the following eligibility requirements.

2.1 Age Limit

Users must be at least 21 years old to participate in all casino and betting activities on the platform. Participation by minors is strictly prohibited. batjee may request a valid identity document at any time for age verification. If it is found that a user registered with a false age, the account will be closed immediately and all funds in the account may be forfeited.

2.2 Registration Requirements

Each user may open only one account. If the same person operates multiple accounts, all accounts will be closed. All information provided at the time of registration must be true, accurate and complete. Providing false or misleading information will be treated as a breach of the Terms.

• A real name, address and contact information must be provided.
• A valid mobile number or email address must be provided.
• Keeping the password confidential is the user's own responsibility.
• Any unauthorised use of the account must be reported to batjee immediately.

2.3 Identity Verification (KYC)

batjee carries out an identity verification process to ensure a safe environment. A user may be asked to submit a national identity card, passport or other valid documents before making a withdrawal request or at any time at batjee's discretion. The withdrawal process may be delayed until verification is complete.

03. Deposits and Withdrawals

Specific rules apply to depositing and withdrawing funds through batjee. These provisions are designed to ensure the security of users' funds and transparent transactions.

3.1 Deposit Terms

The minimum deposit amount on batjee is ৳500. Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, Islami Bank and other major Bangladeshi banks). Deposits must be made only from a payment method registered in the user's own name.

• Use of third-party payment methods is strictly prohibited.
• The deposit amount generally takes a few minutes to be credited to the account.
• If there is a delay in processing, the support team can be contacted.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Accepted withdrawal methods are the same as for deposits: bKash, Nagad, Rocket, Upay and bank transfer. After a request is accepted, payment is generally processed within 10 to 45 minutes.

• Identity verification must be complete before making a withdrawal request.
• Withdrawals may be restricted while active bonus wagering is in progress.
• batjee reserves the right to temporarily hold a withdrawal in the case of unusual activity.
• Withdrawals must be made to the same payment method used for the deposit.

3.3 Account Balance

Funds held in the account are kept secure as the user's assets. batjee will not deduct funds from a user's balance without authorisation under any circumstances, though action may be taken in accordance with the rules in cases of bonus term violations or fraud.

04. Bonus and Promotion Terms

batjee offers promotional offers to users from time to time. Accepting these bonuses means agreeing to the associated terms and conditions.

4.1 Welcome Bonus

New users can receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 adds a ৳1,200 bonus and the total balance becomes ৳2,200; before withdrawing the bonus funds, wagering of ৳1,200 × 10 = ৳12,000 must be completed.

4.2 Wagering Requirements

A wagering requirement is set against each bonus. For the welcome bonus, bets equal to 10 times the bonus amount must be placed. Funds earned from a bonus cannot be withdrawn until the wagering requirement is met.

• Only real bets placed in games count towards wagering.
• The wagering contribution rate may vary across different games.
• Bets placed with bonus balance count in the same way as regular bets.
• If wagering is not completed within the set time period, the bonus may be cancelled.

4.3 Bonus Abuse

Opening multiple accounts, providing false information, or using coordinated betting methods to gain bonus benefits will be considered bonus abuse. If such activity is detected, the bonus and associated winnings may be forfeited and the account may be closed.

05. Betting and Gaming Rules

Casino games, slots, live casino and sports betting services are available on the batjee platform. The following provisions apply to the use of each service.

5.1 Betting Limits

Minimum and maximum bet limits are set separately for each game and betting market and are displayed in the game interface. Special conditions on bet limits may apply during promotions.

5.2 Technical Issues

If a game or bet is interrupted mid-way due to any technical fault, batjee will make a decision based on server records. No claims arising from software or hardware faults will be accepted if they are not reflected in server records.

5.3 Irregular Activity

Placing bets using computer programs, bots or automated software is strictly prohibited. If manipulation of game results, collusion with other players or misconduct is proven, the account will be permanently closed and all balances may be forfeited.

5.4 Game Results

All game results are determined by a Random Number Generator (RNG) and are independently tested. For sports betting, results are confirmed from recognised sources. In disputed cases, batjee's decision is final.

06. VIP and Loyalty Program

Regular players on batjee can progress through four VIP tiers: Bronze, Silver, Gold and Platinum. As players move to higher tiers, various special benefits including weekly cashback increase.

6.1 Weekly Cashback

Weekly cashback is calculated from the week's net loss (total lost minus total won). Rates for each tier: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.8%, Platinum — up to 1.0%. For example, if a Gold member's weekly net loss is ৳20,000, the cashback will be ৳20,000 × 0.8% = ৳160.

6.2 VIP Benefit Terms

VIP benefits are personal and non-transferable. batjee reserves the right to change the structure of the VIP program at any time. Efforts will be made to notify a user in advance in the event of a tier downgrade. Any account that has violated the Terms is not eligible for VIP benefits.

07. Prohibited Activities

The following activities are strictly prohibited on the batjee platform. Violating these provisions may result in account closure and legal action.

• Money laundering or conducting transactions using illegal funds.
• Buying, selling, transferring or allowing others to use an account.
• Operating multiple accounts for the purpose of abusing bonuses or promotions.
• Placing bets using automated software, bots or scripts.
• Disrespectful behaviour towards other users or batjee staff.
• Any attempt to interfere with or hack the platform's software.
• Registering using a fraudulent identity or fake documents.

7.1 Account Suspension and Closure

In the event of any of the above violations, batjee may temporarily suspend an account during an investigation. If a violation is proven, the account will be permanently closed. In serious cases, batjee reserves the right to notify the relevant authorities.

08. Responsible Gaming Commitment

batjee believes that gaming is a form of entertainment and should be enjoyed responsibly. The platform has various tools to help users keep their gaming in check.

All casino and betting activities are for users aged 21+. The account has a facility to set deposit limits, bet limits or break times. If a user feels that gaming is having a negative effect on their life, they are advised to use the self-exclusion option.

For detailed guidance, tools and support information on responsible gaming, please visit our Responsible Gaming page. It contains a detailed discussion of how to recognise problematic gaming and resources for help.

8.1 Voluntary Limits

• Set daily, weekly or monthly deposit limits.
• Set daily or weekly loss limits.
• Take a temporary break (Cooling-Off).
• Exclude yourself completely for a set period of time (Self-Exclusion).

09. Privacy and Data Protection

batjee takes users' personal information very seriously. Information collected during registration, transactions and use of services is kept secure through modern security technology including SSL encryption.

Full details on how personal information is collected, how long it is stored, the purposes for which it is used and the circumstances in which it may be shared with third parties are given in our separate Privacy Policy, which forms an integral part of these Terms.

9.1 Cookies and Tracking

batjee uses cookies and similar technologies to improve the user experience and ensure the effectiveness of the service. By continuing to use the platform, you are considered to have consented to the use of cookies.

10. Service Changes, Interruptions and Limitation of Liability

10.1 Right to Change Service

batjee reserves the right to change, suspend or discontinue any part of the service at any time without prior notice. Temporary service interruptions may occur for maintenance or upgrades. In such circumstances, no change will be made to a user's account balance.

10.2 Third-Party Services

batjee works with game providers (such as PG Soft, Pragmatic Play, JILI), payment gateways, and other third parties. batjee is not directly responsible for the quality or availability of these third-party services, but is always ready to assist in resolving any issues.

10.3 Limitation of Liability

batjee is not liable for indirect, incidental, or consequential losses. batjee will not accept liability for losses caused by technical errors, network issues, or problems with the user's own device.

11. Complaints & Dispute Resolution

For any complaint or dispute, you are advised to contact batjee's support team first. Assistance is available 24/7 in both Bengali and English via live chat or email.

11.1 Complaints Process

1. An initial response will be provided within 48 hours of a complaint being submitted.
2. For complex complaints, the investigation timeline will be communicated separately.
3. All complaints are recorded and resolved through the appropriate process.
4. If necessary, the user may be asked to provide additional information or evidence.

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) page, which contains answers about payments, bonuses, accounts, and services.

11.2 Final Decision

In all disputes, the decision of batjee's management will be considered final. Accounts may be restricted during the period of investigation.

12. Miscellaneous Provisions

12.1 Language and Interpretation

These terms are written in Bengali and apply to users in Bangladesh. If any provision is unclear, batjee's interpretation will apply.

12.2 Severability

If any part of these terms is found to be invalid or unenforceable for any reason, the remaining parts will continue to be fully effective.

12.3 Entire Agreement

These terms, the privacy policy, and other related policies together form the entire agreement between batjee and the user, and replace all previous oral or written understandings.

12.4 Notice of Amendments

A notice will be published on the site for any significant changes to the terms. You are advised to visit this page regularly to stay informed about the latest terms.