batjee Responsible Gaming — Your safety is our priority
Entertainment is best when it stays in control. batjee believes every player has a responsibility toward themselves and their family. On this page we explain how you can play consciously and safely.
Online gaming is a form of entertainment — but it is only enjoyable when played within a planned budget. batjee has placed responsible gaming at the centre of its platform from the start. Our goal is not only to provide a place to play, but to keep every user informed and safe.
Problem gambling can affect anyone — it is not a sign of weakness, but a mental health matter. Seeking help at the earliest sign of a problem is the most effective approach. More detailed information is available on the batjee FAQ page.
Our Terms and Conditions clearly set out everything related to responsible gaming — the circumstances under which an account may be suspended, self-exclusion rules, and the steps we take to protect minors.
In our Privacy Policy we explain how player data is kept secure and what information we use to identify problematic behaviour.
Key principles at a glance
- Only play with money you can afford to lose
- Set a limit on how long you play each day or week
- Never bet with borrowed or loaned money
- Do not keep playing in an attempt to recover lost money
- Always give priority to time with family and friends
Tools to keep yourself safe
batjee provides several useful features to help you stay in control of your gaming.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Reducing the limit takes effect immediately, while increasing it requires a waiting period.
Deposit ControlTime Limit
Set a daily time limit for how long you spend on the platform. When the set time is reached, you receive an automatic notification and your session ends.
Session ControlCool-Off
If you feel you need a break, temporarily suspend your account for anywhere from 24 hours to several weeks. During this time, logging in or making a deposit is not possible.
Cooling-OffSelf-Exclusion
If you are experiencing long-term problems, you can close your account yourself — for 6 months, 1 year, or permanently. While self-exclusion is active, there is no way to log in.
Self-ExclusionActivity History
View your full history of deposits, withdrawals, and bets. Review consciously how much time and money you are spending.
Activity ReviewContact the Support Team
Reach our team via 24/7 live chat or email. Speak in Bengali — we provide direct assistance and can also point you toward professional support.
Direct SupportWarning signs of a problem
If you notice any of the signs below, take a break immediately and seek help.
Spending beyond budget
Continuing to play after exceeding your set budget, or spending money meant for essential expenses on betting.
Chasing losses
Placing repeated bets after a loss in an attempt to win back lost money — this is the most common and dangerous behaviour.
Impact on family and relationships
Relationships with family or loved ones being damaged because of gaming, or a tendency to hide your gaming from others.
Restlessness when not playing
Feeling restless, unfocused, or irritable after not playing for several hours.
Betting with borrowed money
Borrowing from people you know, using credit, or drawing on savings to fund betting.
Disruption to sleep and daily life
Staying up late to play at the expense of sleep, or being unable to concentrate on work or studies.
Check yourself
Read the questions below on your own — answer honestly.
If the answer to any of the above questions is "yes", take a break immediately and contact our 24/7 live chat. Seeking professional help is not something to be ashamed of — it is a brave step.
Where to find support
You do not have to face this alone — help is always close by.
batjee Live Chat Support
Speak in Bengali directly, 24 hours a day, 7 days a week. Our team is with you for self-exclusion, setting limits, or any concern you have.
Contact by Email
If you are not comfortable talking, write to us by email. We reply in Bengali and English. Support email: [email protected]
Family and Loved Ones
Talk openly with your family. Support from someone you trust often serves as the first step toward professional help.
Mental Health Professionals
Gambling addiction is a recognised mental health condition. Professional treatment for this kind of problem is available at government hospitals and private clinics in Bangladesh.
Counselling Services
A professional counsellor or psychiatrist can understand the nature of the addiction and help find a long-term solution. The sooner you reach out, the easier the path to recovery.
batjee's commitment
We are not just a platform — we are a responsible community.
At batjee, age is verified every time an account is opened, and anyone under 21 is not permitted to create an account. We actively work to protect minors.
Our system automatically detects unusual gaming patterns. If suspicious activity is noticed, our team reaches out directly and, if necessary, temporarily suspends the account.
No advertisements or promotional messages are sent while a self-exclusion is active. We respect this decision and make no attempt to influence it.
If you ever feel that any aspect of responsible gaming in our service needs improvement, let our support team know directly — we take every piece of feedback seriously.
Common questions about responsible gaming
Some questions come up often — you will find the answers right here.