batjee Privacy Policy

By accessing the batjee platform you confirm that you have read this privacy policy and agree to its terms. This policy forms an integral part of our Terms and Conditions.

We believe a user's personal information belongs to that user. batjee collects information only for the purposes necessary to provide its services and never sells it to third parties under any circumstances. The information in this policy will tell you what types of data are collected, how they are used, and what rights you have.

When you open an account on the batjee platform and at various stages of using our services, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth — at the time of account registration
• Mobile number and email address — for communication purposes
• National ID card or passport details — for identity verification
• Payment information — bKash, Nagad, Rocket, Upay or bank account details (full account numbers are not stored)
• Messages exchanged with our support team via chat or email

1.2 Information Collected Automatically

When you browse our site, certain technical information is logged automatically:

• IP address and device type
• Browser version and operating system
• Time spent on the site and which pages were visited
• Session data via cookies and local storage
• Transaction history related to deposits, withdrawals, and gaming

1.3 Information Received from Third Parties

We work with authorised service providers for payment processing and identity verification. Information received through this process is also protected under this policy.

Collected information is used only for specific and legitimate purposes. batjee never misuses your data.

batjee never sells users' personal information to advertisers or data brokers under any circumstances. However, information may be shared in the following situations for operational purposes:

3.1 Service Provider Partners

Only the information necessary to operate services is shared with payment gateways, identity verification agencies, game software providers (such as Pragmatic Play, Evolution, JILI) and cybersecurity firms. All such partners are contractually bound to meet batjee's security standards.

3.2 Legal Obligations

We may be required to provide information to relevant authorities under a court order, a lawful request from an investigating agency, or applicable law.

3.3 Fraud Prevention

Where money laundering, identity theft or other illegal activity is suspected, relevant information may be shared with security agencies.

3.4 Business Restructuring

In the event of a company merger or acquisition, user data may be transferred to the new company. Users will be informed in advance in such cases.

batjee uses cookies and similar technologies to keep the platform running properly and to improve your experience.

4.1 Essential Cookies

These cookies are required to maintain login sessions and ensure security. Without them, core site functionality will be affected.

4.2 Functional Cookies

These cookies are used to remember language preferences, display settings and previous gaming preferences.

4.3 Analytics Cookies

Aggregate data is analysed to understand which sections of the site are used most. This information is not personally identifiable.

batjee uses industry-standard technology to protect your data. Our main security measures are:

5.1 Data Retention Period

Data is retained for as long as an account is active. After an account is closed, certain data may be kept for a defined period to meet legal obligations. Once that period has passed, the data is securely deleted or anonymised.

5.2 Response to a Data Breach

If a data breach occurs, batjee will promptly notify affected users and take the necessary steps to limit the damage.

As a batjee user, you have the following rights over your own data:

6.1 Right to Access

You have the right to request a view of what information we hold about you. This request can be made through our support team.

6.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances you have the right to request that your data be deleted. However, this request may not be fulfillable where legal obligations or active transactions are involved.

6.4 Right to Restrict Processing

In certain circumstances you may request that processing of your data be temporarily suspended.

6.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, the option can be turned off via account settings or through our support team.

batjee is for users aged 21 and above only — this age limit is strictly enforced. We never knowingly collect or process information from minors.

Age verification is mandatory at the time of registration. If evidence is found that a user opened an account with a false age, that account will be closed immediately and the associated data deleted.

For more details on responsible gaming and the protection of minors, see our Responsible Gaming Policy, which explains self-exclusion and limit-setting options.

For operational reasons, data may sometimes be processed on servers outside Bangladesh. In such cases it is ensured that the receiving party maintains appropriate data protection standards.

Our legal agreements with partners whose servers are located in other countries explicitly set out data protection obligations.

This privacy policy may be updated from time to time due to changes in our services or new legal requirements. For significant changes we will:

• Post a notice on the site's homepage
• Send an alert to your registered mobile number or email
• Update the "Last updated" date at the top of the page

Continuing to use the site after changes have been made will be taken as your agreement to the new policy. If you object to any changes, you may request that your account be closed.

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. batjee's support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For more details about our services, data use or account-related matters, visit the FAQ page, where answers to the most frequently asked questions are all in one place.